English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Administrative
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
Active Listening
Listening to others, not interrupting, and asking good questions.
Active Learning
Figuring out how to use new ideas or things.
Critical Thinking
Thinking about the pros and cons of different ways to solve a problem.
Systems Evaluation
Measuring how well a system is working and how to improve it.
Judgment and Decision Making
Thinking about the pros and cons of different options and picking the best one.
Speaking
Talking to others.
Monitoring
Keeping track of how well people and/or groups are doing in order to make improvements.
Reading Comprehension
Reading work-related information.
Writing
Writing things for co-workers or customers.
Coordination
Changing what is done based on other people's actions.
Social Perceptiveness
Understanding people's reactions.
Complex Problem Solving
Noticing a problem and figuring out the best way to solve it.
Mathematics
Using math to solve problems.
Operations Analysis
Figuring out what a product or service needs to be able to do.
Systems Analysis
Figuring out how a system should work and how changes in the future will affect it.
Computers and Electronics
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Time Management
Managing your time and the time of other people.
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